![]() Identifies emergent health situations based on caller information and activation appropriate response team in accordance with department procedures.ġ0. Responds to, and resolves routine inquiries, complaints and concerns through inbound phone calls, emails, and electronic requests.ĩ. Identifies and updates patient funding information communicates financial responsibility including co-payments and fees completes benefit verification as required by financial classification educates patient on financial classification process.Ĩ. Properly utilizes and makes updates to / from clinical recall / wait list in accordance with clinic procedures.ħ. Ensures all entries into patient medical records are clear, concise, and in accordance with documentation standards.Ħ. Maintains awareness of specialty clinic pre-clinical acceptance guidelines and scheduling instructions.ĥ. Verifies patient information, updates patient demographics.Ĥ. Performs registration functions, gathers data elements to include verifying patient identification, patient demographics, and all third-party funding payors.ģ. Assists patients in various avenues of obtaining access to care such as appointment scheduling, referral processing, medication refill requests, insurance coverage updates, and/or access to electronic portals like M圜hart, etc.Ģ. Must demonstrate a positive demeanor, good verbal and written communication skills, and a professional appearance and approach.ġ. Must be able to solve problems within the guidelines of established policies and procedures. Must be able to communicate effectively with all hospital personnel, patients and visitors. Must be able to successfully pass Customer Service and Spelling tests with a minimum score of 80%. Must be able to type 20 words per minute with a maximum of 3 errors. Medical Terminology Course Certificate preferred. May have an equivalent experience to substitute for the education requirements. One (1) year of referral management and/or insurance plan identification is preferred. ![]() Three (3) years of customer service experience, preferably in a medical, health care and or call center. Schedules routine and complex appointments for all Parkland patients in a manner that ensures optimal use of providers time and patient satisfaction. PRIMARY PURPOSE Responds to various inbound phone calls, emails, and electronic requests to assist patients, business staff, and medical staff. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. By joining Parkland, you become part of a diverse healthcare legacy that's served our community for more than 125 years. Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. ![]()
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